sikowede Platform Privacy Notice

This page describes what we collect when you use sikowede and how we keep that data protected. When you register an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or place bets on Liga 1 and Piala AFF matches, we collect personal information. We use that data only to verify your identity, process transactions, and comply with anti-money-laundering law.

We at sikowede do not sell your data to third parties. We do not share your betting history, account balance, or payment details with advertisers or data brokers. Our servers may sit outside your jurisdiction, but we encrypt all data in transit and at rest using industry-standard protocols.

This notice covers our data practices on sikowede. If you have questions about how we handle your information, contact our support team via in-app chat or email.

What Data We Collect on sikowede

We collect the following information when you register and use our platform:

• Identity data: Your full name, email address, phone number, date of birth, and national ID number (KTP, passport, or regional equivalent).
• Address data: Your residential address, city (Jakarta, Surabaya, Bandung, Medan, Semarang, or other), and postal code.
• Payment data: Your bank account number, e-wallet account details (DANA, e-wallet, mobile banking, local payment, online payment), and e-wallet identifier if you use bank transfer.
• Account data: Your username, password (encrypted), account balance, betting history, and game play history.
• Device data: Your IP address, device type, operating system, and browser type when you access sikowede.
• Verification data: Photos of your ID and a selfie holding your ID (used for KYC verification only).

We collect this data only when you provide it directly (during registration or account update) or when you use our platform (device and transaction data). We do not collect data from third-party data brokers or social media profiles unless you explicitly link your account.

How We Use Your Data on sikowede

We use your data for the following purposes:

• Account verification: We verify your identity using your ID photo and personal details to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations.
• Payment processing: We use your bank account and e-wallet details to process deposits and withdrawals. We do not store your full card number or e-wallet password.
• Bet settlement: We use your account data to track your bets, calculate winings, and settle bets based on official match outcomes.
• Fraud prevention: We monitor your account for suspicious activity, unusual betting patterns, and potential money-laundering signals.
• Legal compliance: We retain your data to comply with Indonesian financial regulations, tax law, and international AML standards.
• Customer support: We use your contact details to respond to your inquiries and resolve account issues.

We do not use your data for marketing, profiling, or targeted advertising without your explicit consent. We do not sell your data to third parties.

Third-Party Data Processors on sikowede

We work with the following third-party processors to operate sikowede:

Payment processors

mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and our bank partners (online payment, e-wallet, mobile banking, local payment) receive your payment details to process deposits and withdrawals. They are bound by their own privacy policies.

Cloud hosting

Our servers are hosted by a third-party cloud provider. Your data is encrypted at rest and in transit; the provider cannot access plaintext data.

AML compliance

We use third-party AML screening services to verify your identity against sanctions lists and fraud databases. These services do not retain your data beyond the verification check.

All third-party processors are contractually bound to keep your data confidential and use it only for the purposes we specify. We do not permit them to use your data for their own marketing or profiling.

Your Rights on sikowede

You have the following rights regarding your data:

• Access: You can request a copy of all data we hold about you. Contact our support team with your account email and we will provide a data export within 10 business days.
• Correction: If your personal information is inaccurate, you can update it in your account settings or request that we correct it.
• Deletion: You can request deletion of your account and associated data. We will delete your account data within 30 days, except where we are required by law to retain it (e.g., for tax or AML compliance).
• Portability: You can request that we export your data in a machine-readable format (CSV or JSON) for transfer to another service.
• Objection: You can object to our use of your data for fraud prevention or legal compliance. However, we may be unable to continue your account if we cannot verify your identity or comply with AML law.

To exercise any of these rights, contact our support team via in-app chat or email. We will respond within 10 business days.

Cookies and Tracking on sikowede

We use cookies and similar tracking technologies to operate sikowede and improve your experience. Our cookies serve the following purposes:

• Session cookies: These keep you logged in while use our platform. They expire when you close your browser.
• Preference cookies: These remember your language, theme, and other settings so you do not have to reset them each time.
• Analytics cookies: These track how you use sikowede (which pages you visit, how long you stay, which games you play) so we can improve our platform. We do not use this data for profiling or targeted advertising.

You can disable cookies in your browser settings, but some features of sikowede may not work correctly if you do. Wedo not use third-party tracking pixels or retargeting cookies.

Data Retention on sikowede

We retain your data for as long as your account is active. If you close your account, we delete most of your data within 30 days. However, we retain the following data longer for legal and compliance reasons:

• Transaction records (deposits, withdrawals, bets) for 7 years to comply with tax law.
• KYC documents (ID photos) for 5 years to comply with AML regulations.
• Account closure records for 3 years to prevent fraud and account re-registration abuse.

We do not retain your password, payment card details, or e-wallet credentials after your account is closed.

Data Security on sikowede

We at sikowede use industry-standard security practices to protect your data:

• All data in transit is encrypted using TLS 1.2 or higher.
• All data at rest is encrypted using AES-256 or equivalent.
• Our servers are protected by firewalls, intrusion detection, and regular security audits.
• Our staff access your data only when necessary and are bound by confidentiality agreements.
• We do not store your full payment card number or e-wallet password.

While we undertake to protect your data, no security system is completely immune to breach. If we discover a data breach affecting your account, we will notify you via email within a reasonable timeframe and provide guidance on steps you can take.

International Data Transfers on sikowede

Our servers may be located outside Indonesia. When you use sikowede, your data may be transferred to and stored in other countries. We ensure that all international transfers are encrypted and that recipient countries have adequate data protection standards. By using sikowede, you consent to your data being transferred internationally as described in this notice.

Contact Us About Your Data on sikowede

If you have questions about our privacy practices, want to exercise your data rights, or believe we have mishandled your information, contact our support team:

• In-app chat: Available 24/7 in your sikowede account.
• Email: Use the contact form in our footer or reply to any email from sikowede support.
• Mailing address: Available in our legal notice.

We will respond to your inquiry within 10 business days. If you are not satisfied with our response, you may file a complaint with your local data protection authority.

Changes to This Privacy Notice

We may update this privacy notice from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email or in-app message. Your continued use of sikowede after notice constitutes acceptance of the updated notice.

Our services are available only where local law permits. We do not offer sikowede access in jurisdictions where online gaming is prohibited.